FAQ's


Methods of payment TOP

There are three ways to make payment and it is important to carefully read all information regarding credit card transactions.
1. Paypal: You may pay securely online via Paypal using your Visa, Mastercard, American Express or Discover cards. *If you pay with an e-check via Paypal, please note that Paypal takes 3-5 extra days to process and clear payment.
 2.Credit Card: If you choose to pay with your credit card, you will still check out through Paypal, though you will not need a Paypal account. You may use Visa, MasterCard, Discover or American Express.
3. If you would like to pay with a check, please contact me prior to ordering and I will process your order manually. Please allow 10 days for the check to clear prior to starting your order.

How long will it take to receive my order? TOP

***It is very important to note that because the market price of silver has dramatically increased in past months that every piece is made to order. **Please allow 2-3 weeks for delivery** Jewelry comes packaged in a kraft box with an anti-tarnish bag and a Pro Polish Pad.

How do I care for my jewelry? TOP

Every piece, whether crafted from fine silver, copper or polymer is finished with sterling silver components. And while most pieces crafted in silver or copper are intentionally oxidized, all metals will begin to tarnish naturally over time. To help delay this process, you may keep your jewelry in the anti-tarnish bag provided with your purchase, as well as in a box or place where it is exposed to as little light as possible. If your piece does begin to tarnish, simply use the Pro Polish Pad included with your order, or a standard polishing cloth and gently wipe until the shine is restored. I do not recommend using any sort of polishing creme or liquid.
 
Many pieces also have dangling charms, beads, wires, etc.. Try to avoid pulling on these components as it may compromise the construction of your jewelry. If you feel you need a stronger construction for earring charms, please request this prior to your purchase and I will use a wrap method to secure your charms if it's possible as part of the design.
 
Finally, storing jewelry in the box provided when not in use will help prolong the life of your earrings, bracelets, etc.

Jewelry sizing: How to measure for a bracelet TOP

To ensure that your new bracelet will fit properly please take an accurate measurement per the instructions below, email it to me and I will size your bracelet as needed prior to shipping.

How to measure for beaded and cuff bracelets: To properly meaure your wrist size for a beaded or cuff bracelet, use a tape measure and wrap it snugly around your wrist, just under the wrist bone. Take that number and add 1" for your beaded and cuff bracelet size. (You may also use a piece of string to measure-just lay the length of yarn that you've wrapped around your wrist on a straight ruler to get the size).

How to measure your wrist for a bangle bracelet : Squeeze your fingers together making your hand as narrow as possible as though you are about to slip on a bangle bracelet. Wrap a strip of paper around the widest part of your squeezed-together hand which will be around the thumb and knuckles. Slip the paper back and forth to make sure it will move across your knuckles and down to your wrist easily. Mark the place of the overlap on the paper. Lay down the paper so that it is flat and measure the length from the end of the paper to the mark. This gives the circumference you need for your fixed size bracelet bangle. Easy peasy!

****Because materials are cut to size, all size specific bracelets are not returnable.

Shipping TOP

All jewelry purchases will be shipped via USPS Priority with Delivery Confirmation.  International shipments are sent via USPS First Class.
 
***Note for international customers: Shipping fees cover postage only.  Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations and is the sole responsibility of the buyer. Please refer to your local customs agency with questions or concerns, or to inquire about possible fees prior to ordering. Returns will not be accepted due to customs fees.
****International customers should also allow for 4-6 weeks for delivery.
 

Returns, Refunds & Repairs TOP

If you are not satisfied with your purchase, please return your item within 7 days, including the receipt and reason for return and I will either exchange your item or refund your money in the original form it was paid. I am happy to repair jewelry due to a design defect within 90 days or purchase date. After 90 days I can repair your item for small a fee to cover materials and return shipping. If I am unable to repair your item for any reason, I will email you.

 **Bracelets and rings that are size specific are not returnable. Personalized and custom pieces are not returnable. If you have an issue with a sized or personalized piece, please email and I will do my best to find a resolution.

How do I commission a piece of art? TOP

If you would like to commission either a painting, a quilt or a piece of jewelry I would be happy to work with you. Typically I'll ask for an email and  a few high-resolution digital
photos in jpeg format detailing what you'd like to see in your piece and we can brainstorm to make sure we both have the same outlook for the finished product.   I
will then email you a quote which will include materials and time (shipping will be added onto the final invoice once the piece is packaged and weighed).  If  you give me the go ahead to proceed, I will send you an invoice via Paypal for 50% of the total commission price. This will allow me to buy any needed materials and begin the project. When I am nearing completion, I will email you a photo of the piece for your approval. At this point, you can make minor changes, etc. Once you have approved the artwork, I will invoice you for the balance including shipping and handling.   Once I receive payment I will package and mail the piece via UPS insured. Then you will receive your new art work and be happy!  Please allow 3-4 weeks for jewelry,  8-10 weeks for paintings and 12-16 weeks for quilts.

Do you make donations? TOP

YES! Check out the donations page for more information on three ways to work with Beth Wade Design to raise money for your group.

Ohio residents TOP
Lucky Ohio residents are required to pay 6.5% sales tax on purchases made through this site.

Safety considerations TOP

Please be advised that the jewelry on Beth Wade Design is not intended for small children. As with all jewelry, there are small components which may pose a choking hazard.

Copyright Information TOP

Please note that all works on this site including the Beth Wade Design logo,  all art work and text are copyrighted and the sole property of Beth Wade Design. Violation of this copyright, including reproduction in any form will be considered copyright infringement and violators will be prosecuted to the full extent of the law.  Not to mention it's bad karma. Visit www.copyright.gov for more information.

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